1. You need to trust yourself first
2. You either trust or do not trust – there are no shades of it
3. You need to be fair, honest, open, respectful, empathetical and courageous before you trust
4. It doesn’t work to wait for people to prove their trust – you just have to give it first
5. Trust can take a long time to build and can be destroyed in a moment
6. You can’t create trust if you just see it as a means to an end
7. You can only see trust when you lose it, otherwise it is invisible or taken for granted
8. Trust does not just happen : it requires commitment and personal responsibility
9. It relies on reciprocal and balanced relationships
10. It opens possibilities in organizations that can never exist without it, in terms of efficiency, creativeness and success.
11. Trust and mistrust are like water : they flow, they get everywhere and can be more powerful or corrosive than they appear at first sight
12. No contract or document can be a substitute for genuine trust
